This Privacy Policy explains how [BUSINESS LEGAL NAME] ("Soft Landing Italia", "we", "us", "our") collects, uses, stores, and shares personal data when you use our website and relocation concierge services. We operate across both the European Union / Italy and the United States, and we comply with the EU General Data Protection Regulation ("GDPR") as well as applicable US state privacy laws.
1. Who we are
The data controller is [BUSINESS LEGAL NAME], with registered address [BUSINESS ADDRESS]. For any privacy request or question, contact us at aiprodotti@gmail.com.
2. What personal data we collect
Through our quiz and lead form, we collect:
- Your first name
- Your email address
- Your quiz answers: current situation, target region in Italy, timeline, biggest concerns, household income range, and total relocation budget
- Basic technical data automatically provided by your browser (e.g. IP-derived approximate location, device type, timestamps) for security and analytics
We do not knowingly collect sensitive categories of personal data (health, religion, political views, etc.) and we do not knowingly collect data from children under 16.
3. How we use your data
- To generate your personalized AI relocation roadmap
- To contact you about our relocation concierge services and follow up on your inquiry
- To send you a strategy-call booking link and related scheduling information
- To improve our services, content, and user experience
- To comply with legal obligations and protect our legitimate interests
4. Legal basis under GDPR
For users in the EU / Italy, we rely on the following legal bases:
- Consent (Art. 6(1)(a) GDPR) — when you submit the quiz form and provide your name and email, you consent to receive your roadmap and follow-up communications about our services.
- Legitimate interest (Art. 6(1)(f) GDPR) — to respond to your inquiry, improve our services, and prevent misuse of the platform.
- Contractual necessity (Art. 6(1)(b) GDPR) — when you purchase one of our packages, to deliver the service.
You may withdraw consent at any time by emailing aiprodotti@gmail.com. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. How your data is stored and shared
Your data is stored securely in our managed cloud database with access controls and encryption in transit. We share limited data with the following processors, strictly for the purposes above:
- Anthropic — the AI provider that generates your personalized roadmap from your quiz answers.
- Make.com — our email and workflow automation tool, used to send your roadmap, notifications, and follow-up messages.
We do not sell your personal data. We do not share your data with third parties for their own marketing purposes.
Some of these providers may process data outside the EU (including in the United States). Where required, transfers are covered by appropriate safeguards such as the EU Standard Contractual Clauses.
6. Your rights under GDPR
If you are in the EU / Italy, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data ("right to be forgotten")
- Object to or restrict certain processing
- Request data portability
- Lodge a complaint with your local supervisory authority (in Italy, the Garante per la protezione dei dati personali)
To exercise any of these rights, email aiprodotti@gmail.com. We will respond within 30 days.
7. US users
Although our formal obligations may differ by state, we honor access, correction, and deletion requests from all users regardless of location. If you are a US resident and would like a copy of your data or want it deleted, email us at aiprodotti@gmail.com and we will process your request in the same way we handle GDPR requests.
8. Data retention
We keep quiz responses and contact details for as long as needed to provide our services and follow up on your inquiry, and for a reasonable period afterwards for legal, tax, and business record purposes (typically up to 5 years). You can request earlier deletion at any time.
9. Security
We use industry-standard security measures including encrypted connections (HTTPS), access-controlled databases, and vetted sub-processors. No system is 100% secure; we cannot guarantee absolute security but we work hard to protect your information.
10. Contact
For any privacy question or request, contact: aiprodotti@gmail.com.
11. Updates to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date.