These Terms & Conditions ("Terms") govern your access to and use of the Soft Landing Italia website and the relocation concierge and coordination services offered by [BUSINESS LEGAL NAME] ("we", "us", "our"). By using the site or purchasing a package, you agree to these Terms.
1. What we offer
The site provides an AI-generated relocation roadmap for informational purposes, based on the answers you submit through our quiz. We also offer paid relocation concierge and coordination packages. Each package is priced individually and quoted after a consultation based on your specific circumstances and needs:
- Essential: digital relocation guide, private community access, and a 1-hour tax consultation.
- Concierge: everything in Essential, plus visa / permesso di soggiorno support, Partita IVA or Flat Tax 7% setup coordination, WhatsApp support for 60 days, and health insurance coordination.
- White Glove: everything in Concierge, plus home search + property management, school enrollment, car registration, and a dedicated assistant for 6 months.
2. Important disclaimer — not legal, tax, or immigration advice
Soft Landing Italia is a relocation coordination and concierge service. We are not a law firm, tax advisor, immigration advisor, notary, or accountancy practice. We coordinate a network of independently licensed Italian professionals — including lawyers, commercialisti, and notai — who provide any regulated legal, tax, notarial, or immigration advice to you directly under their own professional responsibility.
Your AI-generated roadmap and any general information we provide are for informational purposes only and do not constitute legal, tax, immigration, financial, or investment advice. You should always consult a suitably qualified professional before acting on it.
3. No guarantee of government outcomes
We do not and cannot guarantee any specific outcome from Italian government bodies. Visa approval, issuance of a permesso di soggiorno, tax regime acceptance, residency registration, school placement, and similar outcomes depend entirely on the Italian authorities and on your personal circumstances and documentation. Our role is to prepare, coordinate, and support — never to guarantee.
4. Payment
Fees for packages are due before we begin work, unless we agree otherwise in writing. Payments are processed by third-party payment processors, whose terms and privacy policies apply to the payment transaction.
5. Cancellation and refunds
You may request a refund within [REFUND WINDOW] of purchase, provided that no substantive concierge work has yet been performed. Once work has commenced (e.g. applications drafted, appointments scheduled, third-party fees paid on your behalf), fees for that work are non-refundable. Any third-party fees paid to government offices, notaries, translators, or professionals are never refundable by us. Full cancellation terms will be included in your service agreement.
6. Your responsibilities
- Provide accurate and complete information about your situation, documents, and background.
- Respond promptly to requests for documents and signatures — Italian bureaucratic deadlines are strict.
- Follow the advice of the licensed professionals we introduce you to.
- Comply with all applicable US and Italian laws, including tax and immigration laws.
7. Intellectual property
All content on the site — including copy, branding, roadmap templates, guides, and materials — is owned by [BUSINESS LEGAL NAME] or its licensors. You may not copy, resell, or redistribute our materials without written permission. The personalized roadmap generated for you is licensed to you for your own personal, non-commercial use.
8. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or relating to the site or our services is limited to the amount you actually paid us for the package giving rise to the claim. We are not liable for indirect, consequential, incidental, or punitive damages, including lost profits, lost data, or loss of opportunity. Nothing in these Terms excludes liability that cannot be excluded under applicable Italian, EU, or US law (including liability for fraud or gross negligence).
9. Governing law and jurisdiction
These Terms are governed by [GOVERNING LAW / JURISDICTION]. Because we operate across Italy and the United States, disputes may involve both jurisdictions. Where you are a consumer resident in the European Union, you retain the benefit of any mandatory consumer protections of your country of residence. Where you are a resident of the United States, disputes may alternatively be brought in the competent state or federal courts of [US JURISDICTION].
10. Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with a revised effective date. Continued use of the site after changes means you accept the updated Terms.
11. Contact
Questions about these Terms? Contact us at aiprodotti@gmail.com.